LOOD PTY LTD is bound by the Privacy Act 1988 (Australia) and is committed to respecting your privacy. This section of our terms and conditions outlines how and when personal information is collected, stored and distributed by LOOD PTY LTD

LOOD PTY LTD uses Stripe for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using Stripe are secured payments.

Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by LOOD PTY LTD or any outside party. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines.

For the purposes of processing your order, we collect the following information:

Your name, address, telephone number, email address and username, information about the products or services you order or enquire about (including how they are used), method of payment and any information required for user authentication processes, or any other information relating to you that you provide to us (including information you provide in surveys and competition forms and through our other promotional activities).

The personal information we collect is generally supplied directly by you through our Website. We also receive and store certain types of information through the use of 'Cookies', when you interact with LOOD PTY LTD via the Internet. Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. We recommend that you leave your cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of our Website.

We use and process your personal information for the purposes for which the information is collected. In particular, we may use and process your personal information:

to provide you with our Site, products and services;

to provide you with information about offers, competitions, promotions, events, surveys or questionnaires;

to notify you of other matters which we believe may be of interest to you, including new product or service offerings;

to customise the advertising and content on our Site and social media;

to operate, maintain, test and upgrade our systems or site services;

to perform research and analysis about our Site, products and services;

to perform our business functions;

to comply with regulatory or other legal requirements;

for any purpose to which you have consented;

LOOD PTY LTD is committed to ensuring the security of your personal information and uses industry standard security measures to safeguard and protect you information. This includes taking reasonable steps to ensure your personal information is protected from loss, misuse, unauthorised modification or disclosure. 

Some of the steps we take to protect your information include:

Utilising security restrictions on access to our system such as passwords, fire walls and anti virus software.

External and internal premises security.

If you have any questions about this statement or a complaint regarding the treatment of your privacy or a possible breach of your privacy please contact LOOD PTY LTD by email at: sales@lood.com.au

Express consent to collection, storage use and disclosure.

By agreeing to accept the terms of this privacy statement or by providing your personal information to us, or both, you are taken to have expressly consented to the collection, storage, use and disclosure of your personal information for each of the purposes and to all the parties outlined in this privacy statement.

If you have any concerns regarding privacy, please contact us via email at sales@lood.com.au.