Facts and Questions

Shipping and Delivery

  • We aim to dispatch any orders within 2 business days. Our standard local shipping method will usually take 4-7 business days depending on where you are in Australia.

    Our Express Post method will usually take 2-3 business days, again depending on where you are in Australia.

    For international orders, shipping times range based on country, but most take from 15-19 business days (after dispatch).

    If you need your order as soon as possible, we provide FEDEX shipping upon request. Please contact us at sales@lood.com.au to organise an order.

  • We currently use Australia Post to ship locally and internationally.

    We also use FEDEX on request for orders that need to be expedited. If this is the case for your order, contact sales@lood.com.au.

  • We do deliver to PO Boxes, however we do not deliver to Parcel Lockers at this stage.

  • Once your order has been dispatched, a tracking number will be issued to the email address provided at check out. Our carriers may experience a few days delay in transit, this is normal and is due to unforeseen circumstanced in the delivery journey. It does not need to cause for concern, however, if you are unsure keep an eye out on your tracking details or contact the carrier for delivery network updates.

    If you haven’t received a tracking number for your order, get in contact at sales@lood.com.au.

  • We offer a range of shipping options depending on your location and the item(s) you are after.

    If your order is over $100.00 AUD we offer free standard delivery for Australian orders only.

  • We now ship worldwide using Australia Post on their standard service, which varies in cost depending on your product/location. Select your product of choice and enter the checkout page and place your address to get your rate.

    If you need your order as soon as possible, we also provide FEDEX shipping upon request. If this is the case, please contact us at sales@lood.com.au.

    Please note that all of our pricing (including shipping costs) are displayed in AUD. Exchange rates are dependent on the payment provider you have used on your payment method.

  • We do not have a physical store at this stage. However, we do pop up shops on occasions. Subscribe to our mailing list to hear about our next pop up or opportunities to view our products in person.

  • Please contact us within 24 hours of the order being placed to amend any shipping details.

    Once the order has been dispatched please contact the carrier (Australia Post) directly to request a redirection.

  • An order may be returned to the sender due to the incorrect shipping address, a failed delivery attempt or a missed collection from Australia Post.

    Once we receive the parcel back our customer service team will notify you via email to confirm shipping details.

  • If you haven’t received your order within the timeframe addressed in the ‘standard dispatch and shipping times’ in the column to the left, please email us at sales@lood.com.au.

Products

  • Our products are designed and made in Melbourne, Australia.

  • Our products are assembled by our small team in our studio located in the south of Melbourne, Victoria.

  • We produce small batches of objects to ensure that the quality is of a high standard and that our production processes are sustainable.

    We are a small design studio and are constantly developing new products. We want to ensure that the products we produce are life long and reflect the expected demand.

  • Limited editions reflect the batch cycle of a particular product. We work in small batches of product runs. Each batch will involve a particular finisher process or the availability of an element in a product (example - the timber used in a monohook).

    These are special as there are only a limited number of this product that is available and once it is sold out it will not be available again.

  • When a product is no longer available new examples of the product will be available from time to time. How often this happens will be driven by demand and availability of materials.

    If you are interested in a product that is no longer available, please join our mailing list to get up to date advise on our production timeline.

  • All of our products go through a rigorous design and development process including testing with our design and engineering team.

  • If you are struggling in any way with installing any of our products, please head to the following pages for your product:

    Fold Assembly

    Karu Installation

    Stem Assembly

Ethics and Sustainability

  • One of our core design values is product durability. We believe that high quality products that resist wear and damage can reduce resource consumption as products don’t need to be replaced, returned or repaired. Our small batch production reflects our commitment to sustainable manufacturing to ensure that resources are only used in regards to the expected demand for the product or object.

  • We use sustainable packaging wherever possible. Our packaging is biodegradable and recyclable.

  • All products which are deemed faulty or unusable are ethically recycled.